Refund and Returns Policy

Refund & Return Policy

Effective Date: 01.01.2026

At True Sense Health BD, customer satisfaction is important to us. Due to the nature of medical devices, we follow a strict but fair refund and return policy.

1. Eligibility for Return

Returns are accepted only if:

  • The product is unused, unopened, and in original packaging
  • The return request is made within 30 days of delivery
  • The product is damaged, defective, or incorrect upon delivery

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used sensors
  • Products damaged due to misuse or improper handling
  • Items purchased during promotional or discounted offers (unless defective)

3. Refund Process

  • Once the returned item is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed within 7–10 working days.
  • Refunds will be issued using the original payment method.

4. Replacement Policy

  • If the product is defective or damaged, we may offer a replacement instead of a refund, subject to stock availability.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product was delivered damaged or incorrect.
  • Original delivery charges are non-refundable.

6. How to Request a Return

To request a return or refund, please contact us with:

  • Order number
  • Clear photos or video of the issue
  • Reason for return

Contact details: +880 1804-937710
Email: Support@truesensehealthbd.com
Website: https://truesensehealthbd.com

7. Policy Updates

We reserve the right to update this Refund & Return Policy at any time without prior notice.

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